Master of Science, Ball State University, Information and Communication Sciences, July 2000.
Bachelor of Arts, Ball State University, Major: Music Engineering Technology, Minor: Physics of Electronics, May 1999.
Akamai Technologies, Inc - Technical Program Manager II (April 2015 - Present) - Technical Project Manager with the Professional Services team delivering value and technical solutions. Providing added value to customer’s enterprise web architecture and deliver solutions including: evaluating the customer’s content management and publishing processes, web application architecture, security requirements, DNS configurations, and providing detailed solution documentation that satisfies business and technical requirements.
Stony River Technologies, LLC - Director of Operations / Field Engineer (Oct 2012 - February 2015) - Acted as Program Manager for key partners in our professional services team which include: Apple Professional Services EDU and Enterprise, JAMF Software, Aerohive and others for Education, Small and Large Businesses, and Government agencies. Acting as the primary contact for these partners which includes Statement of Work review, scheduling, escalations, and management of remote field technicians. In the first months of 2014 started the School District of Philadelphia (SDP) CASIS project where we identified staff members, along with a new warehouse location that provided imaging and laser etching services for SDP’s new equipment orders of Apple devices. In addition to revenue generating projects, provided project management for Stony River’s sister companies and parent company intra-corporate IT Support services of a mixed environment of Windows, Mac, Linux by designing and implementing a new virtual infrastructure (VMWare ESXi and Microsoft HyperV). This project required collecting requirements from each sister company (spread through the US), communication announcing production cut-over milestones, and budgeting for long term success. This project brought the family of companies out of ten years of technological neglect to being able to function at an enterprise level that was needed for the future.
TKC Technology Solutions, LLC / Qivliq Commercial Group, LLC - Sr. Project Manager / Field Engineer (Oct 2005 - Oct 2012) - My time at TKC Technology Solutions began with being the Project Manager for a multi-million dollar DOD OCONUS sub-sea cabling project. Responsibilities included overseeing the full project life cycle by performing cost/benefit analysis, responding to RFP, documentation/paperwork, communication management, and invoicing/billing clients. While managing this project, I then had an opportunity to start new subsidiary within the Qivliq, LLC family called “Qivliq Commercial Group, LLC”, a national professional services team to perform tasks on behalf of Apple, Inc. Responsibilities included Statement of Work reviews for each engineering task, client management, documentation, task management, and invoicing. All traveling engineers reported to the project manager for scheduling.
Verizon - Project Manager (Aug 2000 - Oct 2005) - During my tenure at Verizon I served multiple roles from Subject Matter Expert, Analyst, to finally Project Management. All positions required documentation skills at the highest level as I was either sharing knowledge, or defining assumptions along with requirements for proprietary internal software. Internal projects followed a familiar methodology of identifying stakeholders, project kickoffs meetings, scope definition, and task management. As new tasks were introduced to the project, evaluations were needed to ensure that the task would not interfere with existing work-flows along with technical restrictions. Primary external project was assisting with deploying Wi-Fi services throughout the Manhattan Burroughs in New York City, NY. Lessons learned in managing physical designed, inter-networking, and back-end offices were extremely beneficial to my career in large scale projects.
- PMP, Program Management Institute
- ITIL V3 Foundations
- ACTC, Apple Certified Technical Coordinator 10.5/10.6/10.7/10.8/10.9
- ACSA, Apple Certified System Administrator 10.5/10.6
- Apple Mobile Technology Competency Certified
- CCA, Certified Casper Administrator
- Sonicwall Network Security Basic Administration NS-102, 2015
- ACWA, Aerohive Certified Wireless Administrator, 2010
- Promise Level2 Certification, 2009
- Xsan 2 Administrator Certifications, 2009
JAMF National User Conference 2014 - Presented on Policies 101: Unleash the Power!: Policies are easily a keystone element within the Casper Suite. If this is your first year attending the JNUC and you’re fairly new to the Casper Suite, Policies 101 is an excellent opportunity to (re)discover the power at your fingertips. In this session you will receive a detailed overview of how you can make your job easier by getting the most out of Policies. We’ll also examine items to be cautious about when implementing.
MacTech BootCamp III: Washington, D.C. 2014 - Presented on Security. Keeping them Out. where I reviewed concepts and ideas for security items within a network (clients, servers, nodes in general), data on those devices, and data “over the wire”.
MacDMV 2014-06-24 - Presented on AutoPKG and the JSS: Another MacDMV session where I presented on an excellent GitHub project called AutoPKG. I gave a quick outline on what is AutoPKG, who are the masterminds behind the project, breakdown of creating a Recipe, and the Processors that makeup a Recipe. Finally, concluded how Casper Suite JSS Admins can utilize a new Processor called JSSImporter to make this work for JAMF Software users.
MacDMV 2014-02-19 - Presented on VPP 2.0: This was the first MacDMV session where I presented on Apple’s new revamped VPP process to include Manage Distribution. It will be quickly outdated once volume.apple.com is released.
Macworld 2013 - Presented on What has changed with Mountain Lion Server: This is your session to find out about OS X Mountain Lion server! Find out what is different after services moved from Server Admin to Server.app. Which Services are new, and which ones have disappeared!
Macworld 2013 - Presented on Mountain Lion Security for The System Administrator: With the release of OS X Mountain Lion 10.8, Apple has introduced new elements that allow it’s users to better control the security (and privacy) of their favorite operating system. As System Administrators, new challenges have emerged to ensure the environment that we manage is safe and secure, plus have the ability to document our efforts.
MacTech Conference 2011 and Macworld 2012 - Presented on How Lion Has Changed Mac OS X: Services, Features, and Capabilities: This discussion will review the major changes between Snow Leopard and Lion, and what it takes to configure these services. There are many changes in Lion-some subtle, and some no so subtle. In either case, though, an admin needs to be aware of the changes and how it impacts them. There are changes in Directory Services, Kerberos, Database Services, Server Control, Machine Management and more. Lion is growing to be a major change vs. little differences that was experienced from Leopard to Snow Leopard. It will be easier to grasp seeing what was once performed is now accomplished by “this new process”.
Macworld 2011 - Presented on Storage & Backup Solutions On Today’s Budget: This session we will be discussing different types of storage solutions for low budget firms to assist in data transfer and/or backup of personal data. Storage solutions will range from USB Thumb Drives, External USB Drives, DAS modules such as Drobo and Promise SmartStor, Cloud storage, and finally the basics of Fibre Channel DAS. Backup Software for low budgets will include Apple’s built-in Time Machine to other third-party software.
Macworld 2010 - Presented on Deploying Podcast Producer in an Active Directory Environment: Podcast Producer first released was with Leopard, now it is unleashed with Snow Leopard. Learn the new steps necessary to deploy Podcast Producer in your environment whether you are in a homogeneous Mac environment or a heterogeneous Active Directory 2003/2008 structure and must contend with Microsoft’s tools for authentication. Learn about each service (from DNS to XGrid) that is required for Snow Leopard’s Podcast Producer and the differences from the previous version. Finally, an introduction of the new Podcast Designer and the capabilities of the graphical interface tool to create custom Workflows.
Macworld 2009 - Presented on Deploying Podcast Producer 1: Podcast Producer is the behind-the-scenes engine that allows students and teachers to create and distribute podcasts in a variety of methods. But what IS Podcast Producer and what does it rely upon to work properly? Starting with DNS and running through the mail service, web service, Xgrid, and other essential services, attendees will learn exactly what makes Podcast Producer tick. Once you have it all up and running, you’ll manage Podcast Producer jobs with workflows customized for your environment
Macworld 2009 - Presented on Deploying Podcast Producer 2: Podcast Producer is the behind-the-scenes engine that allows students and teachers to create and distribute podcasts in a variety of methods. But what IS Podcast Producer and what does it rely upon to work properly? Starting with DNS and running through the mail service, web service, Xgrid, and other essential services, attendees will learn exactly what makes Podcast Producer tick. Once you have it all up and running, you’ll manage Podcast Producer jobs with workflows customized for your environment.
NANA Development Corporation Excellence Award for 2009 - I was awarded this honor for the significant contribution to NANA shareholder development, specifically for the efforts related to the Qivliq Village Partnership with Kiana since the partnership’s inception. Activities included utilization of an Alaska state education grant to teaching “web technology” course to 11 juniors and seniors, with each student earning one college credit to the University of Alaska.